Rental Policies

Rental Terms and Conditions

• Included Services
• Requirements for Renting
• Insurance: Coverage and Options
• General Conditions
• Rates: price conditions, optional services, makes and models
• Payment Terms
• Invoices or Receipts
• Cancellations, No-show, Rental Extensions, and Late Returns
• Fuel Policy
• Additional Drivers
• Office Hours and Off-hour Service
• Pick-up and Drop-off in Santiago Airport
• Pick-up and Drop-off in Antofagasta Airport
• Pick-up and Drop-off in Calama Airport
• Pick-up and Drop-off in Concepción Airport
• Pick-up and Drop-off in Puerto Montt Airport
• One-Way Rentals
• Geographic Restrictions
• Prohibitions
• Replacement of Vehicles
• Emergencies
• Urban Highway/Expressway Tolls (TAG)
• Intercity Tolls
• Parking Fees
• Traffic or Parking Violations Fines/Fees
• Replacement and Cleaning Charges
• Vehicular Restriction

Note: CLP = Chilean pesos; UF = Unidad de Fomento

Included Services

• Unlimited mileage
• Standard Insurance Coverage against rental car damage (CDW), theft and third party liability (DAT) with deductible/excess – See available insurance options and conditions
• VAT of 19%. All rates are displayed with VAT included.

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Requirements for Renting

• The minimum age to rent a car is 23 years (renter and each additional driver). Drivers aged 20-22 (underage driver) with 2 or more years of driving experience are accepted. An underage daily surcharge of CLP 12,900 applies for each underage driver. In these cases, the insurance deductible amount (excess) and guarantee* are doubled. Underage drivers will only be able to rent vehicles in Citycar (A20/A21), Hatchback (B10/B11), Sedan (C10/C11), Diesel Van (F10/F11), Diesel Van Plus (F15/F16), Sport Pickup C/S Diesel (P10), Pickup C/S (P20) categories.
• A valid driver’s license and ID or passport (renter and each additional driver). Chilean citizens and foreigners residing in Chile must present a valid Chilean license. Foreign tourists can drive with a valid license from their country of origin. An international permit is not necessary to drive in Chile. The driver’s license must be valid at the time of rental and remain valid throughout the rental period.
• United accepts most major credit cards (MasterCard, Visa, Diners Club or American Express). A valid credit card is required; the credit card must match the name of the renter. At the time of vehicle pick-up, the credit card must have enough balance to cover the rental guarantee*, plus the amount of the rental and must be valid for at least 3 months after the end date of the rental contract. The amount corresponding to the guarantee and rental will be reserved and will not be available for your use.
  PREPAID cards and debit cards cannot be used for the guarantee.
  
• Payment is due before the start of the rental. To facilitate the vehicle pick-up process, the guarantee and rental value will be reserved up to 72 hours before the start of the rental.
• Credit card or debit card payments are accepted only. For security reasons, cash or check payments are not accepted at any of our branches.

*The guarantee deposit reserves funds on your card during the term of the rental contract. It is not a charge. The guarantee amount will depend on the category of rented vehicle. The guarantee deposit will be reversed and released once the client returns the vehicle and the vehicle reception inspection has been completed at our branch. Please note that the reinstatement of your deposit may take several days, depending on the bank that issued your credit card.

** For guarantees issued under the Transbank system, the cancellation will be made by charging CLP 50 **

*** For 4×2 and 4×4 truck rentals (categories P80, P81, P80DX, P80AX), at airport branches in Santiago (SCL), Calama (CJC), Antofagasta (ANF), Concepción (CCP) and Puerto Montt (PMO), the client must present a boarding pass from an airline corresponding to the day and time of rental. ***

All rentals require a deposit/guarantee. The deposit value varies depending on the vehicle category. The value is displayed in the reservation/rental process:

Contracts issued in Unidad de Fomento (UF) consider the UF value on the first day of the reservation month.

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Insurance

Standard Coverage (incluido) = CDW, DAT
Standard Coverage is included in the rental charges and contains the following coverages:

CDW: Partial Collision Damage and Theft Waiver
Insurance covers collision damage and theft with a deductible/excess per event within Chile per the table below:

In the event of rollover, total loss, theft or theft of the vehicle, the value of the deductible/excess is doubled. Exclusions NOT covered by CDW: windows, windshields, tires, accessories, optional equipment, radio, damage to the underbody, damage to upholstery, loss or breakage of ignition keys, loss of vehicle documents, loss of license plate.

DAT: Third Party Liability
Insurance covers damage to third parties and civil liability within Chile up to UF 500 (approximately CLP 19,000,000).

Assistance Coverage (optional) = CDW, DAT, Roadside Assistance (AR)
Roadside Assistance is added to Standard coverage.

Roadside Assistance
Covers roadside assistance 24 hours a day from Arica to Puerto Montt and emergency tow truck transfer with maximum coverage of CLP 200,000 (approximately 200 km on paved highways).

Conditions:

1. Coverage only on official roads within Chile
2. Vehicles moved by tow truck must be returned to the branch of origin

If you have not purchased coverage, the costs of assistance will be:

1. A CLP 50,000 flat fee for assistance
2. Variable cost of CLP 1,800 per kilometer if the vehicle requires towing, plus any rescue cost necessary to get the vehicle on the tow truck.

Plus Coverage (optional) = CDW, DAT, AR, RDD, SLP
Adds RDD and SLP to the Assistance coverage.

RDD: Reduction of CDW Deductible
Coverage that reduces the CDW deductible to CLP 350,000.

SLP: Supplementary Liability Protection
Coverage that increases the limit for civil liability and damages to third parties from UF 500 to UF 1,000 (approximately CLP 38,500,000).

Premium Coverage (optional) = CDW, DAT, AR, RDD+, SLP+
Adds RDD+ and SLP+ to the Plus Coverage.

RDD+: Reduction of CDW Deductible Plus
Coverage that reduces the CDW deductible to CLP 250,000.

SLP+: Supplementary Liability Protection Plus
Coverage that increases the limit for civil liability and damages to third parties from UF 500 to UF 1,500 (approximately CLP 57,800,000).

Super Protection Coverage (optional) = CDW, DAT, AR+, SLP++, EDD, SACA
Adds EDD y SACA to the Premium Coverage and increases the limits of roadside assistance and third party liability coverage.

EDD: CDW Deductible Waiver
Additional coverage that exempts the renter from paying the CDW deductible.

SACA: Accessories Coverage
Covers loss or damage of the following accessories: windshield, windows, tires, exterior mirrors, wheel covers, locks and keyholes, antenna, safety kit (fire extinguisher, jack and wheel wrench), wiper blades, windshield wiper arms and radio.

AR+: Roadside Assistance Max
Increases the limit of emergency towing service to CLP 500,000.

SLP++: Supplementary Civil Liability
Coverage that increases third party liability limit from the standard to UF 2,500 (approximately CLP 96,000,000).

Optional Coverage Conditions

• Must be purchased/contracted before the start of the rental contract
• Coverage within Chile exclusively
• Drivers under 23 years of age may purchase Assistance coverage only. The applicable guarantee and deductibles will be double the normal ones described above.
• Plus, Premium or Super Protection coverage reduces the deductible (excess) but does not reduce the guarantee required according to the category of the rented vehicle.

Insurance Exclusions

The insurance coverage will not apply under the following conditions or circumstances:

• The driver does not possess a valid driver’s license
• The driver is under the influence of any drug that produces drowsiness, disinhibitory or hallucinogenic effects or alcohol. For the latter, Chilean law establishes that a person is construed to be under the influence of alcohol when the concentration of alcohol is equal to or greater than 0.3 grams of alcohol per thousand grams of blood at the time of the accident.
• The driver flees the scene of the accident.
• The driver is not expressly authorized to drive the rented vehicle in the Rental Agreement.
• Damage to the rented vehicle caused by misuse, abuse or negligence.
• Damage caused by overloading the vehicle.
• Damage caused by using the incorrect fuel.
• Damage or loss of personal effects of the renter or his companions.
• Damage to parts or pieces on the underside of the vehicle.
• Damage caused by traveling on water or on roads unsuitable for transit or in poor condition, or when weather conditions do not permit safe transit.
• Damage to the interior of the vehicle, cigarette burns, or stains in the upholstery or carpet.
• Breakage or loss of ignition keys.
• Loss of the vehicle’s documents or license plates.
• Any damage to the rented vehicle or to third parties produced when committing a crime, use in competition (betting, challenges, races or contests), or damage maliciously caused by the driver or his passengers knowingly, deliberately or with the intention of causing such damage.
• Failure to follow proper accident reporting procedures as informed at the time of vehicle pick-up.

Insurance and coverage summary table

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General Conditions

Non-Smoking

All our vehicles are NON-SMOKING. We strongly request our clients to respect this provision as a courtesy to fellow travelers. A fine of CLP 120,000 will be applied for smoking inside the rented vehicle to cover cleaning and deodorizing costs.

Rates

All rates are subject to change without prior notice unless previously confirmed in writing (confirmed booking).

The rates agreed upon in each reservation or contract are calculated based on the original rental duration. As a general rule, longer contracts have lower daily rates. Therefore, if the vehicle is returned before the agreed-upon date, two days will be added to the days used as an early return fee, using the daily rate agreed upon in the original contract as a reference. If, after this adjustment, there is a balance in the customer’s favor, that amount will be credited to each customer’s individual account for use in future rentals with United Rent a Car. Otherwise, no credit will be issued. In any case, the total rental value will never exceed the amount originally agreed upon.

Reservations made through third-party channels are not entitled to a refund or credit for early return.

Reservations made by agents from our call center or branches will have a surcharge of 6% additional to the rates published on our website.

OPTIONAL SERVICES AND COVERAGE
The range of optional services and additional coverages with their respective rates can be found here.

The handling, care, installation and removal of optional equipment (e.g. child seat, snow chains) are the express responsibility of the customer.

VEHICLE MAKES AND MODELS
The brands and models indicated are subject to availability at the time of pick-up. The make/models shown are examples only. United is unable to guarantee a specific make/model. Our company reserves the right to make substitutions for vehicles with similar characteristics or of a higher category without prior notice. Certain car groups and models may not be available at all United locations.

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Payment Terms

Payment is due prior to the start of the rental contract. To facilitate the vehicle pick-up process, the guarantee and rental value could be charged up to 72 hours before the pick-up date.

Credit card or debit card payments are accepted only. For security reasons, cash or check payments are not accepted at any of our branches.

DEBIT CARDS
The debit cards are NOT accepted for guarantee purposes, but they can be used to pay for rental charges.

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Invoice or Receipt

You can request an invoice by presenting the RUT at our branch. It is possible to make a reservation online and then request that the rental be invoiced when you pick up the vehicle. If no invoice is requested, an electronic receipt will be issued.

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Cancellations

Reservations may be canceled free of charge up to 48 hours before the rental start date and time. Cancellations made less than 48 hours and more than 24 hours in advance will result in a charge equivalent to one (1) day’s rental, calculated at the daily rate for the reserved vehicle category. Cancellations made less than 24 hours in advance will result in a charge equivalent to two (2) days’ rental, calculated at the daily rate for the reserved vehicle category. If, after this adjustment, there is a balance in the customer’s favor, said amount will be credited to each customer’s individual account for use in future rentals with United Rent a Car. Otherwise, no credit will be issued. In any case, the total amount charged will never be greater than the amount originally agreed upon.

Reservations taken less than 24 hours in advance cannot be canceled free of charge.

En caso de cancelación, el monto de 1% pagado para confirmar la reserva en modalidad Prepago no será restituido.

NO-SHOW (CANCELLATION WITHOUT PRIOR NOTICE)
Customers who do not show up on the date and time agreed upon in their reservation will be charged the equivalent of three (3) days’ rental, calculated at the daily rate for the reserved vehicle category. If, after this adjustment, there is a balance in the customer’s favor, said amount will be credited to each customer’s individual account for use in future rentals with United Rent a Car. Otherwise, no credit will be issued. In any case, the total amount charged will never exceed the amount originally agreed upon.

As a courtesy, the vehicle will be held up for 1 hour after the agreed pick-up time only if there is no wait list for the reserved vehicle.

RENTAL EXTENSIONS
Changes in return date or time of the rental vehicle must be communicated at least 24 hours in advance. Rental contract extensions must be authorized with a minimum of 72 hours’ notice. During times of high demand, rental contract extension requests may be denied. Rental contract extensions must be communicated directly to the vehicle return branch or through our Call Center or through the virtual assistant on our website.

LATE RETURN
There will be penalties for vehicles returned after the return time or date stipulated in the rental contract. Each hour of delay will be charged at a value of 0.25 times the agreed daily rate up to four hours after the agreed return time. Delays of more than four hours will result in a charge of one (1) day at the rate agreed in the contract. Each additional day of delay over the return date agreed in the contract will have a surcharge of 20% added on the agreed daily rate.

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Fuel Policy

Fuel is not included in the rental price.

United operates with a same level (SL) fuel policy. If the vehicle is returned with less fuel than at the time of pick-up, the difference will be charged at the average price per liter of those gas stations near the rental branch where the vehicle is returned with a 35% surcharge added to the fuel price per liter as a refueling fee.

If the fuel tank is not full at the start of the rental, return the vehicle with a full tank and we will reward you with a 20% premium on the price for each liter of fuel exceeding the fuel level at pickup. The price per liter will be calculated based on the average price of gas stations near the vehicle return location. The amount calculated for the fuel difference will be credited to each customer’s individual account for use on future rentals with United Rent a Car. The credit amount for this item cannot exceed the amount payable directly to United for the current rental.

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Additional Drivers

There is a charge per day for each additional driver described in the vehicle rental process. There is no limit to the number of additional drivers that can be authorized.

Additional drivers must be at least 23 years of age, present a valid driver’s license and passport or ID. In certain vehicle categories (described above) additional drivers aged 20 to 22 years and with a minimum of 2 years of driving experience (underage driver) are accepted, with an additional charge of CLP 12,900 per day per underage driver. Double guarantee and deductible (excess) of the insurance apply. Drivers under 23 years of age may purchase Assistance coverage only.

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Office Hours

You will find up-to-date hours of operation in our Locations page.

Pick-up and Drop-off at Santiago Airport (SCL)
Pickup is possible only during the operating hours of each branch.

Some branches offer a key-drop box service that allows after-hours returns (consult branches with this service here). Your rental contract will be closed at the time you arrive in the parking lot.

Returns that occur beyond branch operating hours will result in parking charges (for the renter’s account) until the opening time of the branch the following day. Parking charges are set by the airport concessionaire with a daily limit established by the airport. The cost of parking will be passed on to the customer without surcharge.

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Entrega y DROP-OFF en el Aeropuerto de Santiago (SCL)

PICK-UP
We have service counters on the first floor of each passenger terminal, T1 (domestic) and T2 (international). Follow the “Rent a Car” signs inside the terminal after collecting your luggage.

DROP-OFF
Drop-off is at the Rent-A-Car parking lot of the airport. See map here.

In case you require additional assistance with your rental, please contact our Contact Center.

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Entrega y DROP-OFF en el Aeropuerto de Antofagasta (ANF)

PICK-UP
Our counter is in the Rent-A-Car sector inside the main lobby of the airport terminal.

DROP-OFF
Drop-off is at the Rent-A-Car parking lot of the airport. Our Antofagasta Airport (ANF) branch has a key-drop service that allows return after hours.

Returns that occur beyond branch operating hours will result in parking charges (for the renter’s account) until the opening time of the branch the following day. Parking charges are set by the airport concessionaire with a daily limit established by the airport. The cost of parking will be passed on to the customer without surcharge.

In case you require assistance, you may contact the branch phone number +56 9 5783 1939 during business hours described in our Locations page.

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Pick-up and Drop-off at Calama Airport (CJC)

PICK-UP
Our counter is in the Rent-A-Car sector inside the main lobby of the airport terminal.

DROP-OFF
Drop-off is at the Rent-A-Car parking lot of the airport. Our Calama Airport (CJC) branch has a key-drop service that allows return after hours.

Returns that occur beyond branch operating hours will result in parking charges (for the renter’s account) until the opening time of the branch the following day. Parking charges are set by the airport concessionaire with a daily limit established by the airport. The cost of parking will be passed on to the customer without surcharge.

In case you require additional assistance, you may contact the branch phone number +56 9 3467 6575 during business hours described in our Locations page.

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Pick-up and Drop-off at Concepción Airport (CCP)

PICK-UP
Our counter is in the Rent-A-Car sector inside the main lobby of the airport terminal.

DROP-OFF
Drop-off is at the Rent-A-Car parking lot of the airport. Our Concepción Airport (CCP) branch has a key-drop service that allows return after hours.

Returns that occur beyond branch operating hours will result in parking charges (for the renter’s account) until the opening time of the branch the following day. Parking charges are set by the airport concessionaire with a daily limit established by the airport. The cost of parking will be passed on to the customer without surcharge.

In case you require assistance, you may contact the branch phone number +56 9 9612 7133 during business hours described in our Locations page.

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Pick-up and Drop-off at Puerto Montt Airport (PMC)

PICK-UP
Our counter is in the Rent-A-Car sector inside the main lobby of the airport terminal.

DROP-OFF
Drop-off is at the Rent-A-Car parking lot of the airport. Our Puerto Montt Airport (PMC) branch has a key-drop service that allows return after hours.

Returns that occur beyond branch operating hours will result in parking charges (for the renter’s account) until the opening time of the branch the following day. Parking charges are set by the airport concessionaire with a daily limit established by the airport. The cost of parking will be passed on to the customer without surcharge.

In case you require assistance, you may contact the branch phone number +56 9 7398 4321 during business hours described in our Locations page.

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One-Way Rentals

Pick up a car at one location and return it to another is convenient with United. It is possible to return your vehicle to any other branch other than your rental branch of origin, with the costs specified in the table below. The values described are expressed in Chilean pesos*:

*Values may vary according to demand and/or promotions.

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Geographic Restrictions

Travel outside of Chile in our vehicles is suspended. It is not possible to travel to Argentina, Peru or Bolivia in our vehicles.

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Prohibitions

1. Use the rented vehicle for paid transport or as a public service vehicle.
2. Transporting cargo considered dangerous (chemicals, flammables, drugs, narcotics, weapons, explosives, ammunition) or with cargo that exceeds its maximum capacity.
3. Carrying out repairs, alterations and/or modifications of any kind without written authorization from United Rent a Car.
4. Removing, altering or manipulating in any way the TAG, GPS or any other device from the vehicle.
5. Exceeding the speed limits established by competent authorities.
6. Subletting or transferring the use of the vehicle to a third party.
7. Participating with the vehicle, directly or indirectly, in races, competitions, endurance or speed tests.
8. Any other prohibitions described in the rental agreement.

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Replacements

United Rent a Car will replace the rented vehicle at no additional cost when mechanical failures occur that cannot be attributed to the renter’s misuse or negligence. The replacement shall take place at rental branch of origin and will be of the same or similar category subject to availability.

For the replacement to apply, we require that the driver comply with all the provisions and procedures in case of accidents. If the vehicle is inoperative because of misuse, violation of prohibitions, rental policies or for any of the causes for exclusion of coverage, the contract will be terminated immediately without replacement of the vehicle and all costs and damages resulting from the accident will be charged to the customer.

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Emergencies

To request road assistance or towing service, you must call the telephone number +56 22 760 3135. The coverage limits will depend on the purchased coverage.

If you do not have coverage, the costs of assistance will be:

1. CLP 50,000 fixed fee assistance
2. Variable cost of CLP 1,800 per kilometer if the vehicle requires towing, plus any rescue costs necessary to get the vehicle to the tow truck.

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Urban Highway/Expressway Tolls (TAG)

Tolls for the use of urban highways* (TAG or Televía) are not included in our rates, therefore, all charges for these concepts are for the renter’s account and will be charged in addition to rental fees according to actual usage, plus a 19% service charge.

Our receipt of TAG charges depends on the billing processes of the concessionaire companies. Charges may be made well after the end of the rental contract, due to the delay in the billing of the concessionaire companies.

Important: The day pass is not valid for our vehicles as they all have the TAG device.

*Urban highways: Costanera Norte, Acceso Vial AMB, Autopista Central Urbana, Vespucio Sur, Vespucio Norte Express, Vespucio Oriente and San Cristóbal Tunnel.

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Intercity Tolls

Tolls for the use of intercity highways, bridges, roads or tunnels are NOT included in our rates, therefore, all charges for these concepts are for the renter’s account and will be charged in addition to rental fees according to actual usage, plus a 19% service charge.

Our receipt of intercity toll charges depends on the billing processes of the concessionaire companies. Charges may be made well after the end of the rental contract, due to the delay in the billing of the concessionaire companies.

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Parking Fees

The use of parking facilities is not included in our prices. Charges for parking that are imputed to the rental vehicle’s TAG are for the renter’s account and will be billed separately, plus a 19% service charge.

Our receipt of parking charges depends on the billing processes of the concessionaire companies. Charges may be made well after the end of the rental contract, due to the delay in the billing of the concessionaire companies.

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Fines for Traffic or Parking Violations

Fines for traffic violations or parking violations that occur during the rental term are the renter’s responsibility. These will be billed in addition to the charges for the rental of the vehicle, plus an administration fee for each fine as follows:

1. Fines in the city of Santiago: UF 0.8 + VAT (approx. CLP 31,000 + VAT)
2. Fines for cities outside Santiago: UF 1.8 + VAT (approx. CLP 69.000 + VAT)

Charges for traffic fines or improper parking depend on judicial notifications. Charges may be made well after the end of the rental contract, due to the delay in our receipt of judicial notifications.

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Replacement and Cleaning Charges

Stains on the tapestries or upholstery, cigarette burns, excessive interior and/or exterior dirt and replacement of license plates will be charged to the renter according to the following table of values (prices include VAT):

• Cigarette burn: CLP 200,000 for each piece
• Replacement of lost documents: CLP 30,000
• Replacement of lost license plate: CLP 300,000 each
• Loss of access key and/or ignition: CLP 350,000 or amount according to the vehicle manufacturer (whichever is greater)
• Interior cleaning of the tapestry or upholstery: CLP 90,000
• Chassis cleaning: CLP 90,000
• Cleaning for cigarette smoke or bad odors: CLP 120,000

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Vehicular Restriction

The vehicular restriction is a prohibition to circulate that applies to cargo vehicles (trucks, vans and cargo vans) whose license plates end in certain randomly determined digits when an environmental pre-emergency (2 digits) or emergency (4 digits) is declared in Santiago.

This restriction only applies within the area encircled by Americo Vespucio from 10:00 a.m. to 6:00 p.m. This measure is in force from May 1 to August 31 of each year.

Pre-emergency and environmental emergency episodes are force majeure events, which are not foreseeable, and are established by the competent authorities. That is why they must be considered within the traffic rules that drivers must respect, so they are not the responsibility of our company.

Fines issued for violating the vehicle restriction are the responsibility of the renter and will be charged in addition to the charges for the rental of the vehicle, plus an administration surcharge of CLP 20,000 for each fine.

Charges for fines for violating the vehicle restriction can be generated well after the end of the rental contract, due to the delay in receiving the corresponding judicial notifications.

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These policies and conditions apply exclusively to reservations made directly through our web channels, contact center, email, telephone and/or branches.